30 Guest Welcome Message Templates (Copy and Paste)

When is the best moment to message a guest?

Six moments carry almost all the effect: the booking confirmation, the day before arrival, the check-in moment, the first morning, checkout and the review request. Sending the right message at the right time cuts questions (every booking generates 8 to 12 messages, according to GuestAgent) and lifts your rating — properties that respond well see RevPAR up to 12% higher (TrustYou).

After booking (1–5)

1. "Booking confirmed, [name]! 🎉 Here is the guide with everything about your stay: [link]"
2. "So glad to have you coming! Any questions before the trip, just message me."
3. "Your digital guide is ready: Wi-Fi, times and local tips in one link: [link]"
4. "Quick note: check-in from [3pm]. Arriving earlier? Let me know and I will try to bring it forward."
5. "Tip: save this contact — this is where you reach us."

The day before arrival (6–10)

6. "Tomorrow is the big day! Address, door lock and Wi-Fi are all here: [link]"
7. "Everything is ready for your arrival. Any dietary restrictions for breakfast?"
8. "Driving in? We have parking — the instructions are in the guide."
9. "Your room will be ready at [3pm]. Flight delayed? Let me know and we will sort it out."
10. "Sunshine forecast for tomorrow ☀️ Bring sunscreen — leave the rest to us."

Arrival and first morning (11–18)

11. "Welcome, [name]! Scan the QR code in the room: everything you need is in there."
12. "Did you get in alright? Anything you need, I am one message away."
13. "Breakfast runs from [7:30am] to [10:30am], on the [terrace]. Sleep well!"
14. "All good in there? The guide answers instantly — and so do I 😊"
15. "First morning: the bread comes out warm at [8am]. Do not miss it."
16. "Need an extra towel or pillow? Just ask through the guide."
17. "Today's tip: [tour/restaurant]. The directions are in the local guide."
18. "Air conditioning, shower, TV: the how-to for everything is in the room QR code."

During the stay (19–24)

19. "Halfway through your stay: anything I can help with for the next few days?"
20. "Late checkout is available tomorrow for R$ [80] (Brazilian reais) — want me to hold it?"
21. "Friday there is [local event]. If you like, I can book transport."
22. "Rain this afternoon 🌧 How about our list of indoor things to do, in the guide?"
23. "Gentle reminder: quiet hours from [10pm] — the neighbors will thank you."
24. "Missing something in the room? Tell me and I will fix it now."

Checkout and review (25–30)

25. "Leaving already? 🥲 Check-out is by [11am] — you can leave the key at the [front desk]."
26. "Thank you for staying with us, [name]! It was a pleasure to have you."
27. "If you can leave a review, it helps a small guesthouse like ours enormously. 🙏"
28. "Did we miss anything? Lost property is kept for 30 days."
29. "Come back any time — booking direct with us gets you [perk]."
30. "Safe travels! Here is to the next stay being here again. 🧡"

What about the messages in between?

Between one scheduled message and the next is where the 8 to 12 questions per booking live. That middle stretch is what a guide with an AI Concierge answers on its own — in Portuguese, English and Spanish, using only what you entered.

Set your guide up once and retire the manual autopilot: 14 days free, no card.